Majan purchase policy · 02Returns & refunds.
Fragrance is personal. We protect its quality, integrity, and the confidence of every customer.
01Eligible returns
To request a return, contact Majan within 7 calendar days of delivery. Eligible products must be unopened, unused, sealed, and returned in their original packaging.
Opened, used, altered, or partially used fragrance products cannot be returned for hygiene and product-integrity reasons, except where an item is wrong or arrives damaged.
02Wrong or damaged items
Please contact Majan within 48 hours of delivery and provide clear photos of the product and packaging. After review, Majan will arrange a replacement or refund where appropriate.
03Refund timing
Approved refunds are returned to the original payment method. For bank-transfer orders, a refund is returned to the verified payer account. Allow 7–14 business days after approval for the refund to be processed.
04How to request help
Email ma.corporategroup@gmail.com or contact +971 55 668 7624 with your order reference, delivery details, and the reason for your request.